Order Terms

Order Terms

Rensino Ceramic Fibers Co., Ltd. works with international customers through a clear, detail-oriented ordering process for ceramic fiber materials and related applications. Each order is reviewed according to the required specifications, customization details, quantity, packaging, destination, and other commercial conditions.

1. Inquiry and Product Selection

To request a quotation, please send the product requirements and application details to Rensino Ceramic Fibers Co., Ltd. as clearly as possible. Useful information may include the required material type, dimensions, thickness, density, temperature requirements, shape, quantity, intended use, packaging preferences, and delivery destination.

If drawings, reference images, technical documents, or existing samples are available, customers are welcome to provide them for review. When the exact product specification is not yet confirmed, our team can communicate with you to clarify the most important technical and commercial requirements.

2. Customization and Quotation

Quotation details are prepared according to the confirmed product requirements, customization needs, order quantity, packaging method, and shipping destination. For customized ceramic fiber materials or components, the quotation may also depend on drawings, tolerances, material performance requirements, and production considerations.

Prices, minimum order requirements, production arrangements, and delivery conditions are subject to confirmation for each individual inquiry. Customers should review the quotation carefully and advise us of any required changes before placing the order.

3. Order Confirmation

Before production begins, both parties should confirm the product specifications, quantities, dimensions, technical documents, packaging requirements, shipping marks, delivery address, and other applicable order details.

The order may be confirmed through a sales contract, purchase order, proforma invoice, or another written document agreed upon by both parties. Production will be arranged after the commercial terms and required order information have been confirmed.

4. Payment Terms

Payment arrangements are agreed according to the order details, product requirements, customization level, order value, and cooperation conditions. The applicable payment method, payment schedule, currency, and banking information will be stated in the confirmed commercial documents.

Please complete payment only through the official banking information provided by Rensino Ceramic Fibers Co., Ltd. If any banking details appear to have changed, please contact our sales team for confirmation before making a transfer.

5. Production and Quality Check

After order confirmation and the required payment arrangements, production will be organized according to the approved specifications. Our team may communicate with the customer during production if clarification is needed regarding technical details, packaging, labeling, or other order requirements.

Before shipment, the goods are checked according to the confirmed order information. When applicable, product photographs, packing photographs, or other available order updates may be shared with the customer for reference. Any special inspection or documentation requirements should be discussed before production is arranged.

6. Packing and Delivery

Packaging is arranged according to the product characteristics, order quantity, handling requirements, and transportation conditions. Customers should communicate any special requirements for cartons, pallets, protective materials, labels, shipping marks, or export documentation before order confirmation.

Shipping arrangements depend on the product details, shipment volume, destination, preferred transport method, and agreed trade terms. Available arrangements may include sea, air, courier, or other suitable transportation options, subject to confirmation. Delivery schedules are estimated according to production and logistics conditions for each order.

7. Documents and Shipment Updates

Relevant shipping and commercial documents are prepared according to the confirmed order terms and destination requirements. Customers will receive shipment information and available tracking or transport details after dispatch, depending on the selected logistics arrangement.

Please ensure that the consignee name, delivery address, contact information, and customs requirements are accurate before shipment. Any changes after dispatch may affect transportation arrangements and related costs.

8. After-Sales Support

Rensino Ceramic Fibers Co., Ltd. maintains communication with customers after delivery to support order-related questions and future purchasing needs. If there is a concern regarding the received goods, please contact us promptly and provide the order reference, product details, photographs, quantity affected, and a description of the issue.

We will review the information and communicate with you regarding the next steps. Clear feedback and complete documentation help us respond efficiently and support long-term cooperation with international customers.

9. How to Start an Order

1. Send your product requirements, technical information, quantity, and destination.
2. Review the proposed specifications, quotation, packaging, and delivery conditions.
3. Confirm the order documents and agreed commercial terms.
4. Complete the payment arrangement according to the confirmed order.
5. Approve production-related details and receive shipment updates when available.

For a quotation or order discussion, please contact Rensino Ceramic Fibers Co., Ltd. with your application requirements and purchasing details. Our team will review your inquiry and respond according to the specific needs of your project.